Locating your log file

If you encounter any issues with your copy of Sentient Trader our support team will usually ask for you to send in your log file. The log file is Sentient Trader's "personal diary" where it writes everything that goes on... And everything that goes wrong.

Usually the process of locating the log file is quite straightforward:

1. If possible start out by repeating the process that caused the issue in the first place. This will make sure that the error is contained in the latest log file and avoid having to go through the whole process twice.
2. Go to Help and click on Locate log file;
3. A window should pop up with a path;
4. Go to File explorer (not Internet explorer!) and follow the specified path. If you have trouble with this step please look at the paragraph below "I can't find the folder ProgramData in the specified path".
5. Once you've followed the path you will find a file called master_log.txt;
6. Before sending the file please check when it was last modified. If the last time it was modified corresponds to the last time Sentient Trader was used then go ahead to step 6. Otherwise please take a look at the paragraph below titled "The log file is incomplete".
7. That's the file! Attach it to your email and you're all set.

However sometimes it isn't so straightforward. That is what this article is for.